After successfully placing your order, whether for a used or brand new item, you have the option to cancel the order within the first 60 minutes and get a refund as per the method of purchase. The amount refunded will be subject to the method of purchase as outlined.

Cancellation requests within the first 60 minutes for purchases made with a credit Card or direct debit will be subject to a 3% administrative fee. 

          Cancellation requests within the first 60 minutes for purchases done using any of the Installment service providers are not subject to any administrative fee and will be refunded in full. 

For COD orders, your 1,000 EGP downpayment  is refunded in full if you place a cancellation request within 60 minutes of your order.

Any cancellation requests made after the allotted 60 minutes may result in additional deductions from the paid amounts due to the initiation of the supply and shipping procedures.

Note that the refund process for credit or debit cards takes up to 10 business days to be credited to your account. 

To initiate a refund, please access your account and follow the steps as indicated in this short video.