All used mobile phones, smart watches and ear buds sold by verified vendors on MobileMasr are 100% original as per the manufacturer, they are not refurbished, upgraded or assembled by third parties and have not undergone any prior maintenance and come in their original box with MobileMasr 30-day warranty against any manufacturing defects. 

In the unlikely event that you experience any problem with the used device you have purchased from us within the 30 day period, you can request to return the product by accessing your account and creating a product return request. 

Upon receiving the request, a customer care representative will contact you to arrange pick up of the device. You will need to deliver the item to the courier with its original box and any accessories including the 30-day warranty card you received. 

Upon receiving the item, MobileMasr will conduct its internal testing and verification. If the malfunction was not caused by misuse, you will be entitled for a full refund inclusive of any shipping fees. Any misuse of the item that has resulted in its malfunction will not be eligible for a refund.