1- Introduction:

MobiTech Integrated Solutions is an Egyptian Limited Liability Company operating under the laws and regulations of the Arab Republic of Egypt with its registered office at:

2 Ebaad Al Rahman City 1,

Ring Road, Maddi 11571,

Cairo, Egypt

Mobitech Integrated Solutions operates the e-commerce platform (MobileMasr) consisting of a website and a mobile application "marketplace" with supporting logistics and payment services for buying and selling used and new mobile phones in the Arab Republic of Egypt. These general terms and conditions apply to sellers, buyers, and users of the MobileMasr platform and regulate your use of the MobileMasr platform and any related services. By using the MobileMasr platform, you agree to these general terms and conditions in full.

2- Registration and Account:

You can register to create an account on MobileMasr by completing the registration form and submitting it to the MobileMasr platform. You acknowledge and guarantee that all information provided in the registration form is complete and accurate. If you register to open an account on the MobileMasr platform, an email address/user name and password will be requested, and you agree to the following:

•  Keep your password confidential.
•  Notify MobileMasr platform immediately through the methods indicated on the platform in case your password is disclosed.
•  Agree to use the account yourself, and it is not permissible to transfer that account to any third party, you will be responsible if you authorize any third party to manage your account. MobileMasr platform may, at its absolute discretion and without prior notice or reason, suspend or cancel your account, and/or modify account information. You can cancel your account on the MobileMasr platform by contacting us through customer service or by sending an email through the platform.

You acknowledge and agree to the following:

MobileMasr is an e-commerce platform for verified Stores and Private sellers to display and sell used mobile phones and for buyers to purchase these products. The sale is at the same price as listed in the product list. The delivery fees if mentioned should be paid by the buyer only. The products must be of a quality that satisfies the buyer and be suitable and safe for any specific purpose described in the listed product description, and they must match all physical specifications according to the seller's product description on the MobileMasr platform. Both verified Stores and Private sellers warrant that they have the right to sell the products, that they are the legal owner and sole beneficiary of the products, and that the products are not subject to any rights or restrictions from third parties, including third party intellectual property rights and/or the existence of criminal proceedings or financial insolvency or investigations or tax procedures.

4- Product Returns and Refunds:

All products sourced through verified Stores on MobileMasr Platform are subject to warranty and clear return policies. Product return processes are initiated by buyers.. Acceptance of the returned product is subject to MobileMasr discretion and is subject to the applicable laws in the Arab Republic of Egypt. Refunds for returned products are managed in accordance with the Refunds page on the MobileMasr platform, which may be amended from time to time.

5- Payments:

Payments due under these general terms and conditions are made in accordance with the payment information and guidance on the MobileMasr platform and the payment options available in your personal account.

6- Content Rules:

Your content must be appropriate, and in line with generally accepted standards of conduct and behavior online,:

•  Your content and MobileMasr platform use of this content must be accurate, complete, and truthful to the best of your knowledge and in accordance with these general terms and conditions.
•  Your content must be appropriate, civilized, and tasteful, in line with generally accepted standards of conduct and behavior online,
•  You hereby acknowledge and agree not to post offensive, indecent, inappropriate, pornographic, vulgar, or sexual; content or content depicting violence
• You hereby acknowledge and agree not to post unlawful content Inciting to violate laws related to racism, religion, hatred, or discrimination.
• You hereby acknowledge and agree not to post deceptive, fraudulent, threatening, or harassing content, or hostile to society or incites hatred or discrimination
•  You hereby acknowledge and agree not to post Be content that is likely to cause unnecessary annoyance, irritation, or anxiety to any person or is random and unwanted.
• You agree not link MobileMasr platform to any website or web page that contains content that would violate these general terms and condition
• You agree not to display any content on the MobileMasr platform that is subject to any legal action or any similar complaint from any third party.
• MobileMasr platform has the right to periodically review your content and remove any content according to its discretion for any reason.
• You must immediately notify the MobileMasr platform if you discover any illegal content or activity on the MobileMasr platform website or any content or activity that violates these general terms and conditions, by contacting the MobileMasr platform through the numbers provided on the website.

7- Use of the Website and Mobile Applications:

Using the MobileMasr platform in any way or taking any action that may or may cause damage to the platform, or impede its performance, accessibility, integrity, or security. You hereby acknowledge and agree to use MobileMasr portal in accordance with the services it offers, your usage is construed and bound by the following:

•  You refrain from Using the MobileMasr platform in any way or taking any action that may cause damage to the platform, or impede its performance, accessibility, integrity, or security.
• You refrain from Using the MobileMasr platform in any unethical, illegal, fraudulent, harmful manner, or in connection with any illegal or fraudulent activity.
• You refrain from Hacking or manipulating the MobileMasr platform.
• You refrain from Investigating, testing or examining the platform without permission from the MobileMasr platform.
• You refrain from Circumventing any authentication or protection systems on our platformer related to it.
• You refrain from Using the MobileMasr platform to copy, store, host, transmit, send, use, publish, or distribute any content that consists of (or is related to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other harmful computer programs.
• You refrain from Imposing an unreasonable amount of load on the MobileMasr platform’s resources (including bandwidth, storage capacity, and processing capacity).
• You refrain from Decrypting any communications sent to or from our platform without permission from the MobileMasr platform.
• You refrain from Performing any regular or automated data collection activities (including, but not limited to, scraping, mining, extraction, and data gathering) on our platform or in connection with the platform without our express written consent.
• You refrain from Accessing the MobileMasr platform using any robot, spider, or other automated means, except for the purpose of search engine indexing.
• Using our platform only through our public interface.
• You refrain from Using data collected from the MobileMasr platform for any direct marketing activities (including, but not limited to, email marketing, SMS marketing, phone marketing, and direct mail).
• You refrain from Doing anything that conflicts with the normal use of the MobileMasr platform.

8- Copyright and Trademark Rights:

Subject to the explicit provisions of these general terms and conditions:

MobiTech Integrated Solutions and its licensors own all copyright and other intellectual property rights on the MobileMasr platform and all the content on the platform, and all copyright and other intellectual property rights on the MobileMasr platform and the content on the platform are reserved.

All MobileMasr logos and other registered trademarks are trademarks owned solely by MobiTech Integrated Solutions, and MobiTech Integrated Solutions does not allow the use of these trademarks, and their use is considered a violation of MobileMasr rights. Trademarks of other parties, whether registered or unregistered on the MobileMasr platform, are the property of their respective owners, and MobileMasr does not guarantee or have any connection with the owners of the trademarks, and therefore MobiTech Solutions is not authorized to grant any licenses for these trademarks.

9- Data Privacy and Confidentiality:

Sellers both verified Stores and Private sellers agree to the processing of their personal data in accordance with the MobileMasr Privacy and Cookie Notice. MobiTech Integrated Solutions processes all personal data obtained through the MobileMasr platform and related services in accordance with the Privacy and Cookie Notice and Privacy Policy. Private Sellers are solely responsible for any misuse of buyers' personal data and MobiTech Integrated Solutions shall not be held responsible for any misuse of buyers' personal data.

10- Due Diligence and Review Rights:

When registering your store as an authorized/verified Store on the MobileMasr platform, you undertake and commit to providing all official information and documents related to your business activity, while considering the necessity of informing us through the website of any official change that may occur in the status of your activity. This includes, for example, changing your business address or the name of the manager responsible for your products and activity on the MobileMasr platform.

•  Both verified Stores and Private Sellers agree to the processing of their personal data in accordance with the MobileMasr Privacy and Cookie Notice.
•  MobiTech Integrated Solutions processes all personal data obtained through the MobileMasr platform and related services in accordance with the Privacy and Cookie Notice and Privacy Policy.

Terms for Secure Payment:

For private sellers participating in the C2C Secure Payment option:

• You acknowledge and agree that the C2C Secure Payment option allows you to meet with your customers and complete payment through the MobileMasr application. Various payment options and instalment plans may be available.
• Only Verified Stores have the option of offering delivery, return, and refund guarantees. MobileMasr is not responsible for any disputes, issues, or conflicts arising from transactions facilitated through the C2C Secure Payment option. It is the responsibility of the buyer and seller to resolve any concerns related to the transaction.
• Private sellers using the C2C Secure Payment option must ensure that the product meets the buyer's expectations, and buyers must thoroughly inspect the product before completing the transaction.
• MobileMasr in no way warrants or guarantees the product being sold by private sellers. MobileMasr services under C2C transactions are limited to marketing the item on behalf of the private seller, assisting the buyer in inspecting the device through the use of our proprietary diagnostic technology and offering various payment options, generating an e-contract for the transaction and cash collection of the sale proceeds (net of MobileMasr fees) on behalf of the private seller.
• MobileMasr reserves the right to review and monitor C2C transactions and may take appropriate action, including the suspension or removal of private sellers who violate the terms or engage in fraudulent activities.

11- Changes to Terms and Conditions:

MobileMasr platform reserves the right to modify, amend, or change these terms and conditions at any time. Such modifications will be effective immediately upon posting on the MobileMasr platform website. Users are responsible for regularly reviewing these terms to stay informed of updates. Your continued use of the MobileMasr platform after the posting of modifications constitutes acceptance of those changes.

12- Contact Information:

For any questions, concerns, or inquiries regarding these terms and conditions, you can contact MobileMasr platform through the following channels:

● Email: info@mobitech.com.eg

● Phone Number: (+20) 155 960 0886

These terms and conditions were last updated on [Policy Effective Date: 1-12-2023].