All used laptops, local and imported, sold on the MobileMasr platform through verified stores are inspected with the MobileMasr Laptop Diagnostic Tool, come with the inspection report, and carry a MobileMasr warranty.

Each device has one set warranty period that differs from device to device (30 or 90 days from the date of receipt). The period that applies to your device is the one written on the warranty certificate delivered with it, which is the same period shown on the product page before purchase. Returns are available only within that period.

The warranty covers any fault in the functions tested in the inspection report. It does not cover faults caused by misuse, drops, liquids, opening or modifying the device after receipt, normal decline in battery health, or software and data issues.

To request a return within the warranty period, log in to your MobileMasr account and create a product return request stating the reason. Customer service will contact you to send the courier to collect the device; shipping costs are borne by the buyer.

Hand the device to the courier in its original condition without damage from use, with all accessories named in the listing and the warranty card, and after removing your accounts, passwords and personal data; a lock or account left on the device stops its inspection until removed.

After receipt, the platform carries out a technical inspection. If the fault is found to result from a defect in the device and not from misuse, the full amount is refunded including shipping costs through the same payment method. If the fault results from misuse, no refund is made and the device is returned to you.