At MobileMasr, we understand that buying a second-hand mobile phone could be challenging, the Egyptian market is filled with all kinds of mobile devices that are either assembled, refurbished, repaired or simply knock-offs. In each category of those, there are various grades which make it more difficult to really trust what you are buying and know its true condition. A lot of these assembled or refurbished phones don’t come with their original manufacturer box, and many times don’t come with any box at all.  

With MobileMasr, every device whether a mobile phone, smart watch or ear bud offered by our authorized dealers must meet the strict guidelines and conditions set out by MobileMasr.

We don’t deal in the following used categories:

1- We do not sell assembled devices:

These are devices that start their operational life as separate parts with low quality grades and assembled by unknown entities.

2- We do not sell refurbished devices:

These are usually phones that have come to the end of their operational life and have several internal parts replaced by questionable parts to extend the life of the phone and almost always come with a non-original box.

3- We do not sell any device that does not come with its original OEM box:

The presence of the original OEM box is important when buying a used smartphone, especially when the time comes when you want to replace or upgrade your phone. Smartphones with their 

original OEM box hold better value when you want to sell them.

4- We do not sell any device that has undergone any sort of maintenance:

Whatsoever even if the maintenance was performed by the authorized dealer of the device. Once a smartphone is opened for repair or maintenance, it loses a lot of its value and makes it

difficult to sell it when the time comes to replace or upgrade your device.

5- We do not sell fake devices or clones:

All items sold by the authorized vendors on MobileMasr are 100% original.

Lately, the National Telecommunication Regulatory Authority, NTRA, has introduced required taxes and customs on the sale of mobile devices. Failure to pay the customs tax may result in your phone not operating with any of the mobile network operators. We make sure that every smartphone offered for sale is either exempt from customs or has its outstanding customs paid. We also include in your shipment the customs report as per the IMEI of the device indicating that the phone is either exempted or had its customs paid.  

For a seamless shopping experience, every used device listed by our authorized vendors must be accompanied by high resolution photos and a short video of the device professionally done to give you a very clear understanding of condition of the item. We strongly recommend that you take the time to view the short video, and all the pictures uploaded with the listing.

Accessories that come with the device such as USB cables, chargers, S-pen etc.. are considered consumables, we do not guarantee that these accessories are original and usually, depending on the age of the phone, they are not. However, we ensure that all accessories provided with the device are functioning properly and of good quality.